Frequently Asked Questions

We work with individual adults aged 18 and over. We support clients experiencing anxiety, perfectionism, burnout, low self-esteem, depression, childhood or recent trauma, relationship difficulties and recurring patterns, immigration and cultural adjustment challenges, as well as grief and loss.

Many of our clients are insightful, self-aware, and may already understand their struggles on an intellectual level—even knowing why certain patterns exist or what needs to change. Yet making those shifts emotionally, relationally, or in day-to-day life can feel much harder.

That’s where we can help—supporting you to move beyond insight alone and create meaningful, lasting change.

Individual therapy sessions (50 minutes) are $280 per session.

If you are eligible for a Medicare rebate under a Mental Health Care Plan, the current rebate is $145.25 per session, leaving an out-of-pocket cost of $134.75.

Please email us directly to discuss fees for clinical supervision.

Payment is required at the time of your appointment.

We accept:

• Direct bank transfer (EFT) — bank details will be provided to you.

• Credit or debit card (online payment) — processed securely and includes a small processing fee

Invoices and receipts are issued after payment and can be used for private health insurance or Medicare rebates if applicable.

If you have any questions about fees or payment options, feel free to get in touch.

To allow us to offer appointment times to other clients who may be waiting, we kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. Appointments cancelled or changed with less than 24 hours’ notice will incur the full session fee.

We understand that unexpected situations can arise, and we appreciate your understanding and consideration.

You only need a referral from your GP if you wish to access Medicare rebates under a Mental Health Care Plan.

If you do not plan to claim through Medicare, a referral is not required. Simply submit an enquiry, send us an email, or give us a call, and we’ll be happy to help you book your first appointment.

Under a Mental Health Care Plan, you may be eligible for up to 10 Medicare-rebated psychology sessions per calendar year. Your initial referral will typically cover 6 sessions. After these sessions, you will need to return to your GP for a review before accessing any remaining sessions.

Payment for your session is made in full at the time of your appointment. We will process your Medicare claim on your behalf, and your rebate is usually deposited into your nominated bank account afterwards.

If your rebate does not come through, please contact Medicare directly for assistance.

Yes, you can use the same referral to see any psychologist.

To make the most of your first session, we’ll begin with a thorough assessment to better understand your current situation, goals, and any concerns you may have.

If you plan to claim your sessions through Medicare, please feel free to bring or send through your Mental Health Care Plan prior to your appointment.

You’re also welcome to jot down any questions, concerns, or topics you’d like to discuss so we can make sure your session focuses on what matters most to you.

Your initial appointment will run for approximately 50 minutes. During this session, we will complete a thorough assessment to gain a deeper understanding of your current concerns, personal history, and what has brought you to therapy. You will also have the opportunity to ask any questions you may have.

By the end of the session, we will discuss our initial impressions, what therapy may involve, and provide an indication of the recommended focus and approximate number of sessions based on your individual needs.

The short answer is: it depends. Therapy is a personalised process, and the length and frequency of treatment will vary depending on your goals, presenting concerns, and the changes you would like to make.

Like any meaningful learning and growth, the best outcomes are often achieved through sessions at regular intervals. During your first session, we will work with you to develop a therapy plan and organise a schedule of convenient, reserved appointments.

In most cases, therapy begins on a weekly or fortnightly basis. We will regularly review your progress together and discuss whether it feels helpful to continue, pause, space out sessions, or bring therapy to a close.